With growing customer expectations and regulatory frameworks, financial institutions across Guyana are looking to deliver instant onboarding, faster credit decisions, seamless policy servicing, and fully traceable, regulator-ready processes. Discussions focused on unifying Content Intelligence, Communication Intelligence, and Data Intelligence to create a single decisioning layer that drives accuracy, transparency, and speed. The roundtable explored how these imperatives can be met by embedding intelligence into the core pillars of customer journeys.
Participants also reflected on challenges unique to the region, including the need for faster credit turnaround, improved portfolio visibility, reduced risk leakage, and stronger customer trust. Aligned with the Government’s strategic vision for a ‘Digital Guyana,’ the discussion also highlighted the growing mandate for commercial banks to expand financial inclusion by offering online account opening, digital loan origination, and seamless electronic payments. The recent foundational completion of the National Payments System (NPS) was recognized as a major milestone in advancing the country’s digital financial ecosystem, promoting wider adoption of digital payment platforms and financial technology. Speakers emphasized the growing responsibility of financial institutional leaders to champion secure, future-ready digital frameworks that keep their organizations relevant, competitive, and resilient as Guyana advances toward a modern, inclusive economy.
Randir Ramkissoon and Shawn Gurcharran from Guyana Bank for Trade and Industry (GBTI), shared frontline perspectives on digital transformation challenges and opportunities within Guyana’s banking sector.
Expressing his views on the significance of the event, Manish Kumar Dugar, Newgen’s Head of Strategic Accounts in the region, stated, “AI-first decision intelligence isn’t just an aspiration, it’s a strategic imperative. Today’s financial leaders are navigating rising customer expectations and complex regulatory landscapes; at this roundtable, we collectively examined how smarter decisioning can drive speed, control, and trust simultaneously.”
Newgen reaffirmed its commitment to supporting Guyana’s financial ecosystem through continued engagement, capacity-building, and future curated leadership forums focused on accelerating AI-powered transformation across the region. The session concluded with lunch and networking over drinks, fostering deeper industry collaboration and knowledge-sharing.
About Newgen Software
Newgen is the leading provider of an AI-first unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
For more details, visit www.newgensoft.com
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